Workplace Conflict Management

Section Chair:

Cindy Mazur
Director for Alternative Dispute Resolution
400 Virginia Avenue, SW
Washington, DC 20472
Email address:
Telephone: (202) 646-4094

The Workplace Conflict Management Section (“Workplace Section”) provides guidance on “best practices” in ADR program development, education, and technical assistance to meet the needs of federal agencies interested in developing or strengthening their workplace dispute resolution programs.

The Workplace Section promotes the benefits of using conflict management processes and tools in federal workplace settings to provide faster, more cost-effective, and more satisfying outcomes. Additionally, the Workplace Section helps employers and employees prevent, address, and resolve all types of employment-related disputes.

Workplace Management Introduction

Guidance and Technical Assistance

The Workplace Section facilitates, encourages, and coordinates the use of ADR to address workplace conflict. To support this effort, the Workplace Section has convened a panel of dispute resolution mentors to assist and support agencies creating, developing, and enhancing workplace ADR programs.

In addition, the Workplace Section provides technical assistance in areas such as starting a federal ADR workplace program, program evaluation, criteria for the selection of the neutral practitioner, budget, etc.

Training and Education

A critical component of the Workplace Section’s training and education efforts is its ADR Lunchtime Series (generally held on a monthly basis).  The ADR Lunchtime Series features speakers who are federal ADR practitioners and administrators, professors, and private ADR practitioners.  These presenters lead current, useful, and thought-provoking sessions relevant to federal workplace ADR programs and beyond.  These volunteer speakers share their knowledge, experience, theories, and techniques with a steadily growing audience of “live” and telephonic participants.

See a list of ADR Lunchtime Series programs and view materials

View past Interagency ADR Workplace Section Education Programs on the Department of Energy’s Website

Subscribe to receive announcements about the ADR Lunchtime Series

Presentation Guidelines

Other Federal Government Sources of ADR Services, Training, and Education: